Customer Service Representative

Job Title: Customer Service Representative
Department: Sales
Reports to: Inside Sales Manager

Summary:

A high-energy, results oriented sales professional providing timely support to customers, distributors, and Regional Sales Managers. Develops quotations and processes sales orders to meet customer needs. Acts as a liaison between the ZOOK Sales team and customers by providing information, service, and technical support.

Key Responsibilities & Duties:

• Processes new sales orders to deliver customer requirements
• Prepares quotes with price and delivery
• Opens and maintains customer accounts
• Recommends potential products or services to meet customer needs
• Supports the sales team with quotes, pricing, lead times, and order processing
• Coordinates expedite requests with Operations and keeps customers and Sales informed of order status
• Collaborates with other departments as needed to meet special requirements
• Handles customer calls and electronic inquiries for assigned products
• Maintains records of customer requests and interactions
• Responds to product or service problems by understanding customer concerns, investigating causes, recommending solutions, and following up to ensure effective resolution
• Performs other duties as assigned

Critical Behaviors:

• Contribute to a professional and respectful work environment
• Provide timely responses to internal and external customer requests
• Communicate effectively by phone, electronically, and in-person
• Complete assigned work accurately and on time
• Demonstrate strong teamwork and collaboration. Actively listen and adapt communication style to the intended audience
• Collaborate with others to resolve problems and drive improvements

Requirements:

• High School Diploma or GED, Bachelor’s degree preferred
• Proficiency in Microsoft Office and ERP systems
• Strong problem solving and conflict resolution skills
• Excellent time-management and attention to detail, ability to multi-task and meet critical deadlines

Location: Chagrin Falls, OH, USA

We thank all applicants for applying; however only those selected for an interview will be contacted. No agencies or telephone calls please. The company is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process.