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Systems Administrator (on-site)

Job Title: Systems Administrator
Department: Information Technology
Reports to: IT Director


The Systems Administrator administers, develops, runs tests on, implements, and maintains ZOOK’s operating systems and related software. Provides level 1 & 2 support to end users along with maintenance and troubleshooting on Microsoft Windows workstations and servers in a multi-location environment and maintains the integrity and security of a company’s computer system network and the systems connected to it. A flexible work schedule is required for providing support to U.S., Canadian & international business units/locations, as well as remote users in home office environments.


  • Upgrading, installing, and configuring application software and computer hardware
  • Troubleshooting and providing technical support to employees/system users
  • Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments
  • Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters
  • Recommends hardware and software upgrades according to growth statistics and disk space forecasts
  • Schedules, performs, and monitors system backups and, when necessary, performs data recoveries
  • Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users
  • Troubleshoots network problems and enhances performance for users via performance tuning
  • Implements secure network access protocols and monitors and evaluates them for issues
  • Utilizes documentation and record keeping skills
  • Conducts relevant training sessions and provides helpful references and support in order to prepare users to utilize the network safely
  • Creating and managing system permissions and user accounts
  • Performing regular security tests and security monitoring
  • Maintaining networks and network file systems
  • Troubleshooting and providing technical support to employees
  • Work closely with the IT Manager to support and maintain data and network systems
  • Level 1-2 end user support – Microsoft Dynamics NAV 2017
  • Provide hardware and software support, along with training to end users
  • Troubleshoot hardware and software issues
  • LAN/WAN/VPN maintenance, support and troubleshooting
  • Identify security issues
  • Monitor & maintain Backup, Disaster & Recovery systems
  • Support and maintain VOIP telephone systems
  • Office 365 support
  • Keeps current on knowledge in field of expertise; participates in relevant educational opportunities such as live classes and webinars, reads professional publications, networks with other professionals, and maintains active memberships in professional organizations
  • Other duties as assigned


  • Maximize employee efficiency and capability through technology
  • Facilitate a culture of excellence
  • Maintain the health and safety initiatives of the ZOOK Group


  • Excellent communication and interpersonal skills
  • Desire to learn and master new tasks and responsibilities
  • Minimum 2 years experience in a support role, along with Microsoft Windows systems and network experience
  • Associate degree in an IT-related field, or equivalent combination of education and experience
  • A+ certification, MCSE a plus
  • Ability to travel up to 25%


  • MS Windows operating system – Workstations and Servers
  • Office365 Support with SharePoint and Exchange focus
  • ERP system support (knowledge of MS Dynamics NAV a plus)
  • SQL Database administration
  • BDR systems monitoring and administration
  • New user setup & removal
  • Microsoft Active Directory
  • Hardware & software diagnostics & troubleshooting
  • Help desk
  • Maintain network documentation
  • Firewalls (Sonicwall), bandwidth management
  • Networking (Switches, VLANs, LAGs, LAN, WLAN, WAN, DMZ,)
  • Hyper-V virtualization technology
  • Security Administration
  • PBX IP phone system (Switchvox preferred)
  • GFI Archiver
  • Solidworks support

LOCATION: Burlington, ON

We thank all applicants for applying; however only those selected for an interview will be contacted. No agencies or telephone calls please. The company is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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Jobs: IT Applications
Work Place: Burlington - ON - CAN

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