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Quality and Continuous Improvement Manager

Job Title: Quality and Continuous Improvement Manager
Department: Operations
Reports to: CEO


Manages quality systems, inspection operations, and continuous improvement projects. Promotes a disciplined quality culture and develops improvement strategies to support business goals. Works cross-functionally to plan, execute, and sustain business process improvements.


  • Maintains the Quality System and promotes standard work discipline throughout the company
  • Develops procedures and work instructions to standardize business processes and sustain improvements
  • Maintains compliance with AS9100, ISO 9001, and other required quality system standards
  • Leads corrective and preventive actions to identify root causes of problems and implement effective, sustainable solutions
  • Ensures effective change control for documents and production processes
  • Evaluates product returns and initiates improvements to reduce customer disappointments
  • Leads internal audits, supplier audits, and periodic management review to assess performance and identify quality risks
  • Develops control plans, inspection checklists, and quality standards for manufacturing
  • Performs measurement system and process capability studies and analyzes results
  • Develops processes for effective control, dispositioning, and resolution of non-conforming material
  • Maintains key quality metrics and initiates improvements to address performance gaps
  • Leads projects to improve quality and efficiency of production operations
  • Monitors supplier quality performance and collaborates with the Supply Chain team to drive improvements
  • Supports Lean Manufacturing planning and deployment
  • Leads the plant Safety Committee
  • Develops and conducts quality training


  • Familiarity and expertise with Microsoft business data products, including Power BI, Power Query, SQL, VBA, Microsoft Dynamics NAV, Microsoft Business Central preferred
  • Bachelor’s degree or College certificate in Information Technology Solutions, Reporting Systems and Database Development or related field with 3+ years prior experience
  • Intermediate MS-SQL skills using queries and stored procedures
  • Analytical mindset with an ability to gather, organize, and analyze large amounts of information so that specific business questions are answered
  • Excellent interpersonal skills with the ability to interact across all departments of the company
  • Self-starter with a capability to learn, prioritize and organize effectively with moderate supervision from a team
  • Capacity to multi-task in a fast-paced environment
  • Experience in manufacturing industry is an asset

LOCATION: Chagrin Falls, United States

We thank all applicants for applying; however only those selected for an interview will be contacted. No agencies or telephone calls please. The company is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process.

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Jobs: Operations
Work Place: Chagrin Falls - OH - USA

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